Self-service kiosk on the rise!
In 21st century, almost everything around us is automated, whether it’s doing business, shopping, cooking food, or even reserving a table at a restaurant. It’s close to impossible for many industries such as airports and customer service to evade this technology. Especially, when it offers numerous advantages to both businesses and customers such as eliminating time to walk down to make purchases physically, lowering operational expenses, increasing revenue and improving overall quality, etc.
A self-service kiosk is more of a computer terminal featuring specialized hardware and software that provides access to information and applications for the reason for which it's been built. Integration of this technology into Android and iOS tablets allows self-service kiosks to perform a wide range of functions. For example, some enable users to order from a shop's catalogue when items are not in stock, check out a library book, issue a hotel key card, self-checking at airports, customise one's order at McDonald's, enter a public utility bill account number in order to perform an online transaction, collect cash in exchange for merchandise, print seminar tags using barcodes, etc
Interactive kiosks are a great tool to help companies save time and money while improving the in-store customer experience. Self Service Kiosks have been out for a while, but it's just recently that enterprises start embracing it to solve various problems in day to day activities. Some airlines have recently been trialling the use of a completely self-service check-in experience; which includes the bag drop facility. The innovation has been designed to enhance the customer experience. Hotels, Restaurants, Education, Commerce, Retail and other sectors have successfully deployed self-service kiosks.
According to a report by Aite Group, in-person bill payments represent almost $450 billion each year. Processing such a large number of in-person payments by clerks can be expensive and problematic for both retailers and utilities, especially without a retail self-service kiosk. Offering personal, one-on-one service for bill pay is too expensive and inefficient. Also time-consuming but self-service retail pay bill kiosk operated on Android or iOS tablet give better alternatives. The automated self-service is gradually replacing clerks but has enabled customers to escape long queues, especially during peak service hours and the holiday season in airports and malls where the influx of shoppers increases exponentially. This is the reason why the future if the self-service kiosk is a bright as ever. Today a wide majority of consumers prefer it. In a Convergys’ study, it was revealed that the number of consumers who prefer to use automated self-service software has doubled to 55 percent in past five years. Customers are adapting to these systems because everyone seeks convenience and efficiency, especially now that we live in a world where time is a premium. No one is thrilled spending an extended period of time on tasks that could be completed in a much shorter time.
In another market study prepared by IHL Group in 2013 which focused on North American Self-Service Kiosks, there is 7% increase in the transactions made using self-service kiosks in North America, and at this rate, the transactions are expected to grow past $1.0 Trillion per year through the tablet devices by 2014. The result should not be surprising, with many industries adopting interactive self-service kiosk to provide a better customer experience. The con of employing self-service kiosks is that it cannot resolve complex issues for customers automatically. For example, a retail self-service kiosk software embedded on Android and iOS tablets which experience technical difficulties during rush hour like Black Friday. The inability to fix the problem immediately will bring down the client's trust in your business thereby losing customers in the long run. With remote customer support, you will not only solve the problems but also enhance the customer's dependability. Moreover, customers especially new ones might find it difficult to use your software on their tablets since its unfamiliar to them, and they may need immediate assistance. Embedding remote access and screen share on your kiosk will quickly solve this problem and others alike. The screen sharing will be as effective as seeing a rep physically attending to the customer.
CatVision.io is a product that provides an easy and secure remote access to a screen of your mobile application i.e screen sharing. Purposely built for customer and tech support. IT service desk agents and customer tech support only need a web browser to remotely resolve any issues. No configuration required. It allows you to quickly solve any user issues with mobile apps by seeing what customer sees and guide him interactively and quickly.
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